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Jawatan Kosong di World Health Organization (WHO) - 4 November 2023

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Jawatan Kosong 2023 di World Health Organization (WHO) | Permohonan adalah dipelawa daripada Warganegara Malaysia yang berkelayakan dan berumur tidak kurang dari 18 tahun pada tarikh tutup iklan ditawarkan untuk memohon jawatan kosong di World Health Organization (WHO)



The incumbent is expected to undertake the following duties and responsibilities:
  • Recommend an appropriate course of action to resolve tickets or escalate accordingly.
  • Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented.
  • Act as first point of contact via phone/email/chat or walk-in support for end users in WHO and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider.
  • Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time.
  • Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team.
  • Provide technical support to user issues on products supported in a systematic and logical way.
  • Proactively seek new solutions and knowledge that increases the efficiency and effectiveness of the team, and channels any new knowledge or solution identified to create new Knowledge Base articles.
  • Identify and flag gaps in existing Knowledge Base articles.
  • Contribute towards producing documentation and SOP documents.
  • Provide input and feedback to the relevant service owners and IMT teams regarding the performance and enhancement of the WHO computing environment in accordance to relevant procedures in GSD.
  • Highlight and follow-up on recurring issues to Senior Helpdesk Analysts so that Major Incident or Problem Management process are triggered.
  • Contribute to Service Desk Projects and Continuous Service Improvement (CSI) Programme.
  • Other duties and responsibilities as assigned by supervisor.


General duties and responsibilities (for all teams):

- Deliver responsive services to customers and stakeholders in alignment with the Global Service Centre (GSC) Service Catalogue. This is achieved through processing requests received in ERP workflow; requests assigned through other Corporate systems; or assigned directly by Supervisors, in accordance with established procedures, to correctly administer and implement the assigned tasks to ensure quality and accuracy are met.

- Follow up closely on the pending tasks to resolve within response times set out in the Service Catalogue.

- Seek advice or guidance from team members or supervisors as and when necessary.

- Take initiative to communicate with colleagues within or across departments to seek confirmation or clarification on issues when necessary.

- Respond to enquiries and provides support, advice and guidance to clients in Headquarters, Regional Offices, Country offices.

- Assist with identification of system issues or enhancements, and in testing fixes and solutions.

- Reconcile General Ledger accounts; and prepare journal vouchers and accounting entries as required.

- Analyze financial records and produce accurate management reports.

- Make recommendations on improvement of work processes.


i. Permohonan untuk senarai kerja kosong di atas adalah melalui Jobstreet. Oleh demikian, anda dikehendaki mendaftar terlebih dahulu sebelum memohon. Tutorial mendaftar dan memohon ada admin sediakan di sini

ii. Jika sudah mendaftar, anda bolehlah memohon jawatan kosong di atas dengan menekan link yang admin sediakan di bawah. Semoga anda diberikan rezeki oleh Nya untuk memperoleh pekerjaan yang diidamkan. Aminn..

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Close date : 29 Oktober - 04 November 2023

Jawatan Kosong 2021 di World Health Organization (WHO)

Company Overview

The World Health Organization (WHO) is a specialized agency of the United Nations (UN) directing and coordinating international health. WHO has its headquarters in Geneva, Switzerland with 6 Regional offices worldwide. WHO is actively at the front in dealing with the Ebola crisis in West Africa.

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