Jawatan Kosong 2022 di Keretapi Tanah Melayu Berhad (KTMB) | Permohonan adalah dipelawa daripada Warganegara Malaysia yang berkelayakan dan berumur tidak kurang dari 18 tahun pada tarikh tutup iklan ditawarkan untuk memohon jawatan kosong terkini di Keretapi Tanah Melayu Berhad (KTMB)
Sejarah KTMB
Pada tahun 1961 merupakan tarikh berakhirnya orang eropah menjadi Pengurus Besar KTM. Dato’ Ahmad Perang merupakan anak watan yang pertama menjadi Pengurus Besar, dan Haji Waad Jamaluddin merupakan kakitangan KTM yang pertama berjaya memegang jawatan Pengurus Besar KTM. Selebihnya jawatan tersebut dipegang Pegawai Perkhidmatan Tadbir dan Diplomatik (PTD) yang dipinjamkan ke KTM.
KTM sejak sebelum Perang Dunia lagi mempunyai rancangan pembinaan landasan merentasi Kuala Lumpur ke Pahang, dari Johor Bahru ke Kuantan dan menyusur negeri Terengganu dan kelantan tetapi tidak dapat dilaksanakan. Malah beberapa landasan yang telah dirancangkan namun ianya tidak menjadi kenyataan. Diantaranya ialah landasan sejauh 70 batu dari kulai ke Endau; keduanya dari Kluang ke Muar dan terus ke Melaka sejauh 95 batu, ketiga; landasan sejauh 40 batu dari Gemas ke Melaka. Di Pahang pula dirancangkan landasan cawangan dari Jerantut ke Kuantan sejauh 25 batu, manakala di Selangor pula dari kelang ke Morib. Di negeri Perak cadangan pembinaan landasan cawangan yang terbengkalai iaitu dari Ipoh ke Gopeng dan dari Bagan Serai ke Kuala Kurau. Namun kesemua rancangan tersebut tidak terlaksana.
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Jawatan:
1. EXECUTIVE, CUSTOMER SERVICE
STRATEGIC COMMUNICATIONS DEPARTMENT
Job Responsibilities::
- Ensure that the affairs of the unit run smoothly and meet the standards set by the department.
- Obtain the latest information about services and any company regulations, channel to employees and ensure all employees in Customer Service unit are always informed and
- enlighten with the latest information.
- Handle public feedback / complaints received by APAD, MOT and any public complaints body within the stipulated time.
- Prepare good slide presentations the compilation of complaints and feedbacks.
- Monitor complaints received and feedback provided by supervisory staff through all mediums including email, contact center, customer care office and social media.
- Evaluate and plan any improvement actions within the unit to improve the quality of service.
- Make visits to KTMB stations and premises that are visited by the public from time to time to identify any improvements that can be made for the benefit of KTMB.
- Conduct customer satisfaction surveys.
- Provide monthly reports on the number of complaints received, resolved cases, unresolved cases and those related to customer complaints or whenever required by Customer Service
- Manager or Senior Officer.
- Maintain good relations between colleagues and other departments.
- Receive
Requirements:
- Possess Diploma in Customer Service, Business Management, Marketing, Information Technology or equivalent.
- At least 3 years’ experience in related fields.
- For internal candidate, must be permanent staff with 3 years’ experience in grade G09.
- Resourceful and meticulous in every job task.
- Creative and technology savvy.
- Independent and able to work under minimize supervision.
- Good communication and analytical skills.
How to Apply:
Kindly submit application through our KTMB E–Recruitment at this LINK latest before 29 April
2022. Please contact Talent Acquisition & Planning Unit, Human Capital Department, KTMB at 03-
2263 1141/1273 for any inquiries.
Only shortlisted candidates will be invited for interview
Close date : 29 April 2022
*Sila baca syarat kelayakan dan maklumat lain sebelum memohon melalui link di bawah
 - 29 April 2022){kind=link}
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