Jawatan Kosong di Tenaga Nasional Berhad (TNB) - 4 April 2023 - KERJA KOSONG 2024 | JAWATAN KOSONG KERAJAAN 2024

Jawatan Kosong 2023 di Tenaga Nasional Berhad (TNB) | Permohonan adalah dipelawa daripada Warganegara Malaysia yang berkelayakan dan berumur tidak kurang dari 18 tahun pada tarikh tutup iklan ditawarkan untuk memohon jawatan kosong terkini di Tenaga Nasional Berhad

Jawatan:

1. COUNSELLING EXECUTIVE

Location:

Shah Alam, Selangor, MY, 40150

Company:

Tenaga Nasional Berhad

Title:

Counselling Executive

Reporting To:

Manager (Counselling)

Mission (Sources of Values):

To deliver benefits administrative and employee services transactions efficiently and effectively according to established policies, procedures and guidelines to help the business/ function achieve TNB’s aspiration.

Accountability & Responsibility:

Customer

• Deliver Service Level Agreement (SLA) and provide employee benefit service
• Improve and maintain customer satisfaction index of >8.0
• Execute counselling program as planned in timely manner 

 

Financial

• Manage, monitor and ensure cost optimisation in delivery of services

 

Process

• Provide Counselling Services : Counselling /coaching and helping employees, retirees, and dependents. Providing pre-retirement counselling/ outplacement services/ exit interviews. Providing counselling service for staff on personal issues that may affect performance. 
• Provide Counselling Skill Training : Training Pembimbing Rakan Sebaya (PRS) & monitoring PRS programs and performance to ensure they play roles as para- counsellor effectively at station/ state level at all times. 
• Employee Grievance Handling : Coordinating with external experts to help with special issues (e.g. physiological pressure and financial stress). Receiving employee complaints related to diverse topics including work environment, harassment, dissatisfaction with supervisor, etc. and providing solution or collaborating with other authorities to work out solutions.
• Provide Other Benefit Related Services : Administrative support for other employee benefits.

 

Key Performance Indicators

Compliance with SLA

Customer satisfaction

Cost optimisation

End Products

Yearly

• Employee Benefit Services performance report

Monthly

• SLA performance report
• Customer satisfaction report for employee benefit services
• Budget utilisation

 

Competencies

• L1-Vision
• L2-Business Acumen
• L3-Engaging Others
• L4-Self and People Development
• L5-Accountability
• L6-Result Orientation
• F-Customer Focus
• F-HR Analytics
• F-HR Knowledge
• F-Problem Solving and Decision Making
• F-Stress Tolerance
• F-Systems and Technology Use
• F-Employee Services Management

Education and Registration

• Bachelor’s degree in Counselling or Master's degree in Counselling.
• Must be a Registered Counsellor (RC) with the Board of Counsellors Malaysia.

Experience and Other Requirements

• Minimum 2 years of working experience in counselling or related field.
• Proficient in written and spoken Bahasa Malaysia.
• Age 35 years old and below.
• Possess driving license and willing to travel outstation frequently and independently.

Tarikh tutup permohonan : 04 April 2023 (Tuesday)

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Company Overview

Tenaga Nasional Berhad (disingkatkan sebagai TNB atau didagangkan sebagai Tenaga Nasional; TENA, MYX: 5347) adalah syarikat bekalan elektrik yang terbesar di Malaysia. Aset perniagaannya adalah sejumlah RM 60.0 billion. Bilangan pelanggan adalah lebih 6 juta akaun di Semenanjung Malaysia dan Sabah.

Perniagaannya terasnya ialah menjana, menghantar dan membahagi tenaga elektrik ke seluruh Malaysia. Tenaga Nasional Berhad (TNB) juga adalah pengendali Grid Nasional, iaitu talian penghantar elektrik ke seluruh negara. Talian ini terdiri dari talian 132 kV, 275 kV dan 500 kV.